Live Delivery Guaranteed

Ensure yOur live delivery guarantee has the following conditions:

• You must be home to receive the worms or notify us to add a "Hold at Post Office" notice to the package. If you are home or not home and package is left outside or in mail box the live guarantee is void.

• We do not guarantee a live delivery if they are left in a mailbox or on the porch, so please let your postman know you are expecting them. We are not responsible for the errors of the postal service. Watch for your delivery.

• No refunds for Worms if DOA as we will replace the dead ones once.

• We must receive notification of a dead shipment within two hours of delivery with an accompanying video or images . The image must show the dead worms as well as the lable. Contact us,

• If your shipping address changes after you place the order, the live guarantee is void.

• We will reship only once at our cost.

How We Ship:

• We ship via USPS Priority Mail or UPS. All orders will be shipped on Monday if ordered before Friday we will ship on Tuesday if all orders could not be shipped on Monday. Bulk orders will ship Mondays and Tuesdays Only.

• Your worms will usually be delivered within 2 -3 days anywhere in the continental United States once shipped. However we do not have control of the delivery services. Be patient and if you have a problem just follow our "live gurantee" policy.

• We reserve the right to withhold shipments due to extreme weather. We do NOT ship if it is 90 or above.

• Our system will send out an email with tracking information within 12 hours of shipment if you provide an email when you place your order online. Please keep an eye out for this email.

• Our worms are packed in breathable bags and shipped in corrugated cardboard shipping boxes.

• Your worms will be bagged in dry peat moss. They may be smaller and slightly dehydrated when they arrive. They will regain up to 30% more weight after you rehydrate them.

• Non-worm shipments may be via any carrier and could arrive any day of the week.

• our worms arrive alive with our important delivery instructions and conditions for success.